Think twice before you buy those new shoes on Amazon this week. If you decide you want to return them at a later date, the company might just send you away.
The company has recently started banning customers because they say they cause "a lot of headaches for Amazon," according to Chris McCabe, their policy enforcement investigator.
But, this is all coming from the company that says their mission is "to be Earth's most customer-centric company," so why are they now banning their own customers?
An Amazon spokesman told The Wall Street Journal that the company is now canceling the memberships of shoppers who "abuse" their 30-day return policy.
"If I knew this would happen, I wouldn't buy clothes and shoes on Amazon," Shira Golan, a loyal customer told the company, "I didn't think it was so significant especially considering how much I buy."
Golan said she spends thousands a year on her Amazon account, so she couldn't really understand why she was punished for returning a few items that didn't fit.
The company said they permanently canceled her account earlier this month because of an "unusual" amount of issues with her purchases.
But Amazon openly accepts returns up to 30-days after delivery, so what's the catch?
It all lies within their rule that they promise to "accept returns on most items."
So, what online items aren't considered eligible for return?
According to the e-commerce giant, they use computer algorithms to flag "questionable activity", and then those specific accounts are sent to be reviewed by an employee.
"We never take these decisions lightly, but with over 300 million customers around the world, we take action when appropriate to protect the experience for all our customers," an Amazon spokesman explained.
While the rules on what is an accepted return item remains a bit unclear, Amazon does state in their terms and conditions that they have the ability and permission to terminate accounts as they see fit.
Hope you ordered the right size shoes!