The Los Angeles City Council today ordered a halt on utility shutoff notices until the Department of Water and Power fixes inaccurate and late billing problems in its $162 million customer information system, which went online in September.
The council voted 12-0 to place a moratorium on disconnection notices. DWP officials estimate about 70,000 of the utility's 1.4 million customers have received late bills or been charged inaccurate utility fees since the system was put into use.
The motion, introduced by Councilman Mitchell Englander, also requires the DWP to provide an update every 30 days on steps taken to remedy the billing issues.
The utility on Tuesday implemented a virtual hold phone system that allows customers to hang up after five minutes of waiting for a DWP customer service representative to pick up, and receive a call back.
Read more at KFI News
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