Don't like the ice cream? Maybe a factory tour of Ben & Jerry's will cheer you up. From ABC:
On a warm summer day last July, Leslie Gerhat of Waltham, Mass., went to the store to purchase one of her favorite Ben & Jerry's Ice Cream flavors, Pistachio Pistachio. But when she took her first spoonful, Gerhat was disappointed because the pistachios were soggy and fell apart in her mouth.
"I never had had a problem with Ben & Jerry's before," said Gerhat. "I felt I had to let them know they had bad products out there."
Gerhat tossed the pint in the trash and headed straight to her computer, sending the Burlington, Vt.-based company an e-mail explaining the issue. A few weeks later, Gerhat received a coupon in the mail for free ice cream, as is company policy when there's a complaint. But it's the personal response she received seven months later that made her feel like a VIP.
